Frequently Asked Questions
Everything you need to know about your SINGER® sewing experience.
What is the standard shipping timeframe for new sewing machines?
Most orders are processed within 1-2 business days. Standard ground shipping typically takes 3-7 business days depending on your location within the continental United States.
Does my SINGER® machine come with a warranty?
Yes, all new SINGER® sewing machines come with a limited warranty covering the head, motors, light assembly, wiring, switches, speed control, and electronic components.
How can I return a product if I am not satisfied?
We offer a 30-day return policy for items purchased directly from our site. Products must be in their original packaging and include all accessories to be eligible for a full refund.
Where can I find manuals for vintage SINGER® models?
You can download digital versions of instruction manuals for both modern and vintage machines directly from our 'Support' section by entering your model number.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Klarna for financing.
How do I register my new machine for support?
You can register your product online through our registration portal using the serial number found on the back or bottom of your sewing machine.